When you call, email, or submit a website form, we collect the details you choose to share, such as your name, phone number, email address, service address, and information about your basement water problem.
Our website may also collect basic technical information, including your IP address, browser type, device details, pages visited, and the date and time of your visit.
We use your information to respond to your questions, discuss basement water removal, arrange or provide services, and communicate with you about your request.
We also use website information to operate, maintain, and improve our site, protect it from misuse, and meet legal obligations. We do not use your contact details for unrelated purposes without a lawful basis.
Our website may use cookies and similar technologies to remember preferences, support site functions, and understand how visitors use our pages.
You can manage or block cookies through your browser settings. Some website features may not work as expected if you disable them.
We may use analytics, website hosting, call handling, form, or advertising tools provided by other companies. These providers may receive technical information about your visit or information you submit so they can perform services for us.
Third-party services operate under their own privacy policies. We take reasonable steps to work with providers that handle information appropriately.
We do not sell your personal information. We share it with service providers who help us run our business or respond to your request, and only as needed for those purposes.
We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer. We do not share your information for another company's independent marketing without your consent.
We keep personal information for as long as needed to respond to you, provide services, maintain business records, resolve disputes, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete it or remove identifying details.
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No website, email, or online storage system is completely secure, so we cannot guarantee absolute security.
You can contact us to ask what personal information we hold about you, request a correction or deletion, or withdraw consent where processing is based on consent. We will review and respond to requests as required by applicable law.
You can also opt out of non-essential marketing messages by following the instructions in the message or contacting us. We may need to keep certain records when the law requires it or for legitimate business purposes.
Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child has shared information with us, contact us so we can review and remove it where appropriate.
We may update this policy when our practices or legal requirements change. We will post the revised policy on this page and update the effective date.